Last updated 10 October 2024
This Privacy Policy and Terms of Service (the “Policy”) between Haven Health Group Inc., and its affiliates (collectively, “Haven Health” and/or “We/Us/Our”), and You (“You/Your”) explains what information We collect, how information that identifies or may reasonably identify you (“Personal Information”) is collected, how we use that Personal Information, what Personal Information is shared with whom, and how We protect your Personal Information when you use our non-clinical products and services, offered through a suite of online technology including our website (www.havenhealth.care) (collectively, the “Services”). If You choose to use Our Services, then You agree to the collection and use of information in relation to this Policy, unless you exercise your rights otherwise. It is Haven Health’s policy to respect Your privacy and comply with all applicable laws and regulations regarding any Personal Information We may collect about You. The law in some jurisdictions may provide you with additional rights regarding our use of Personal Information.
By accessing or using the Services, You agree to be bound by this Policy. You should regularly check the Policy for changes, and if We update the terms, Your continued use of the Services indicates Your consent to the updated terms. We will endeavor to inform You of material changes to the Policy that affect Our Services to You by the email We have on record.
This Policy does not apply to the collection, use, and disclosure of Your protected health information. Please see Our HIPAA Notice of Privacy Practices for more information about how Haven Health collects, uses, and discloses Your protected health information under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
Information We Collect
Personal Information We collect includes information (i) You knowingly and actively provide Us directly, and (ii) automatically sent by Your devices. We may retain your Personal Information indefinitely unless you request that we remove it.
For example, information that You provide to Us includes, but is not limited to the following:
• Information We collect when You fill in forms on Our website;
• Records and copies of Your correspondence (including email addresses) if You contact Us, and
• Your responses to surveys that We might ask You to complete.
Information we collect automatically, includes, but is not limited to the following:
• Details of Your visits to Our website. We collect traffic data, location data, referring/exit pages, date and time of your visit to Our website, error information, clickstream data and other communication data, and the resources that You access and use on the Website; and
• Information about Your computer and internet connection, i.e. your IP address, operating system, and browser type.
Third-parties such as Our business partners and service providers may also collect information when you use Our Services. Some content or applications on the website, including advertisements, are served by third parties including advertisers, service and content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about You when You use Our website. The information they collect may be associated with Your Personal Information or they may collect information, including Personal Information, about Your online activities over time and across different websites and other online services. They may use this information to provide You with interest-based (behavioral) advertising or other targeted content. We do not control these third-parties’ tracking technologies or how they may be used. If You have any questions about an advertisement or other targeted content, You should contact the responsible provider directly.
Log Data
When You use Our Services, Our servers may automatically log the standard data provided by Your web browser. It may include Your device’s Internet Protocol (“IP”) address, Your browser type and version, the pages You visit, the time and date of Your visit, the time spent on each page, other details about Your visit, and technical details that occur in conjunction with any errors You may encounter. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Cookies
Cookies are files with small pieces of data that are used to identify Your computer as You use a network. Specific cookies are used to identify specific users and improve their web browsing experience. Data stored in a cookie is created by the server upon Your connection. This data is labeled with an ID unique to You and Your computer. When the cookie is exchanged between Your computer and the network server, the server reads the ID and knows what information to specifically serve You. The Services use these “cookies” to collect information and to improve Our Services. You have the option to either accept or refuse these cookies.
How We Use Your Information
We use your Personal Information that we collect through the Services, in the following circumstances:
• To Operate and Maintain the Services. This includes fulfilling your requests and providing feedback and instruction.
• To Communicate With You. We may communicate with You about Your account or Our relationship. We may also contact You about this Policy. This also includes responding to Your feedback, requests for quotes, or requests for more information.
• To Improve Our Services. We may use Your Personal Information to make Our Services better. We may also use Your Personal Information to customize Your experience with us.
• To Understand Your Interests. For example, we may use Your Personal Information to better understand what features in Our Services interest You.
• For Online Marketing Purposes, including Targeted Advertising. We might use Your Personal Information to serve You ads, emails, or other content about Our products and services, including new features or services that We develop in the future. These might be third-party offers for tools, products, or services that we think You might find interesting. We and Our partners may engage in interest-based advertising, or targeted advertising, using data and Personal Information gathered across multiple websites, devices, or other platforms. These practices may be considered a “sale” of Personal Information under some state laws.
• To Send Promotional Communications to You. This includes surveys, promotions, and marketing emails.
• For Security Purposes. This includes protecting Us and the consumers who use Our Services. It may also include protecting Our Services, including this website.
• As Otherwise Permitted By Law or As We May Notify You.
How We Share Your Information
We may share your Personal Information in the following ways:
• With Our Service Providers. We may share your Personal Information with third-parties who perform services on Our behalf. For example, this may include payment processors and companies that send emails on Our behalf or other operating systems or platforms that help Us run Our Services.
• With Data Analytics Providers for Targeted Advertising. Third-party data analytics providers may collect Personal Information about users over time and across different websites, applications, and devices for the purposes of targeted advertising. Third-party data analytics providers may also collect Personal Information in this way on Our website. These practices may be considered a “sale” of Personal Information under some state laws.
• With Our Business Partners. For example, this may include a company that co-sponsors a promotion.
• With Any Successors to All or Part of Our Business or One of Our Brands. For example, if We assess or actually merge with, acquire or are acquired by, or sell a brand or part of its business to another business entity. This may include an asset sale, corporate reorganization, or other change of control, potentially involving the bankruptcy process. We may transfer Our customer information, which may include Your Personal Information, as part of such a transaction or as a stand-alone asset. You hereby consent to such transfers and We may assign and transfer all of the rights, benefits, duties, and obligations of this Policy, under the circumstances described in this paragraph.
• To Comply with the Laws or Regulations. For example, this could include responding to a court order or subpoena. It could also include sharing Personal Information if requested by a government agency or investigatory body. We might share Personal Information within the context of protecting or assessing Our Own legal rights, such as with third-party accountants or outside legal counsel. We might share Personal Information in order to protect the rights, privacy, safety, or property of ourselves, Our employees and personnel associated with Us, Our business partners, or You.
Consent to Receive Communications
You agree that Haven Health may contact You using the Personal Information you provide. You consent to receive such communications electronically including, appointment reminders, confirmation emails, questions about scheduling or services, and health team communications.
You represent that you provided an up-to-date email and phone number that are yours, and that You consent to receive texts or emails about the requested services you receive to the addresses and numbers provided.
Security
When We collect and process Personal Information and retain this information, We will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. We will comply with laws applicable to Us in respect of any data breach. When applicable, You are responsible for selecting any password and its overall security strength, ensuring the security of Your own information within the bounds of Our Services. Although We will do Our best to protect the Personal Information You provide to Us, We advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. If you have reason to believe that your interaction with Us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance at hello@havenhealth.care.
As Our operations are conducted from the United States, all Personal Information that we collect is used and stored in the US, is subject to US laws, and may be subject to disclosure to US governments, courts, law enforcement, or regulatory agencies pursuant to those laws. If You are using our Services, including accessing this website, from or in another country, please note that your Personal Information will be transmitted to our servers in the US as necessary to provide You with the information that you requested, administer our Services to You, or as otherwise disclosed in this Privacy Policy.
Third-Party Providers
We may employ or hire third-party companies and individuals as vendors to service Our Services, and provide other ancillary services related to Our Services and the information We collect online. These third-parties have access to Your Personal Information only to the extent required to perform that vendor’s specific tasks. All such third-parties are required to maintain the confidentiality of Your Personal Information, and We shall not be responsible for the conduct or negligence of a third-party.
International Transfers of Personal Information
The Personal Information We collect is stored and/or processed where We or Our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which We store, process, or transfer Your Personal Information may not have the same data protection laws as the country in which You initially provided the information. If We transfer Your Personal Information to third-parties in other countries: (i) We will perform those transfers in accordance with the requirements of applicable law; and (ii) We will protect the transferred Personal Information in accordance with this Policy.
Your Rights and Controlling Your Personal Information
You always retain the right to withhold Personal Information from Us, with the understanding that Your experience of Our Services may be affected. We will not discriminate against You for exercising any of Your rights over Your Personal Information. If You do provide Us with Personal Information, You understand that We will collect, hold, Use and disclose it in accordance with this Policy. You retain the right to request details of any Personal Information We hold about You.
If We receive Personal Information about You from a third-party, We will protect it as set out in this Policy. If You are a third-party providing Personal Information about somebody else, You represent and warrant that You have such person’s consent to provide the Personal Information to Us.
If You believe that any information We hold about You is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact using the details provided in this Policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If You believe that We have breached a relevant data protection law and wish to make a complaint, please contact Us using the details below and provide Us with full details of the alleged breach. We will promptly investigate Your complaint and respond to You, in writing, setting out the outcome of Our investigation and the steps We will take to deal with Your complaint. You also have the right to contact a regulatory body or data protection authority in relation to Your complaint.
Other Sites
Our Services may link to external sites that are not operated by Us. If You click on a third-party link, You will be directed to that site. Please be aware that We have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices. Therefore, We strongly advise You to review the privacy policies of these websites.
Children’s Privacy
We do not knowingly collect Personal Information from children under eighteen (18) years of age. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Information, please contact Us. If We discover that a child under eighteen (18) has provided Us with Personal Information, We will delete such information from Our servers immediately.
Changes to this Privacy Policy
At Our sole discretion and without notice, We may change Our Policy for any reason, including to reflect updates to Our business processes, current acceptable practices, or legislative or regulatory changes. If We decide to change this Policy, We will post the changes to our website, and they are effective immediately upon posting. If required by law, We will get Your permission or give You the opportunity to opt in to or opt out of, as applicable, any new uses of Your Personal Information. We advise You to review this Policy periodically for any changes.
Permitted Use
You may use the Services only if You are eighteen (18) years of age or older and solely for Your own personal, non-commercial use. Your use of the Services must be in accordance with all applicable laws. You acknowledge that you do not acquire any ownership rights in the Services or any content by Your use of the Services. You may not use the Services in any manner that could damage, disable, overburden, or impair Our servers, or the networks connected to Our servers, or interfere with any other party's use and enjoyment of the Services. You may not attempt to gain unauthorized access of the Services, other accounts, computer systems or networks connected to Our servers or to any of the content, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services.
Website Does Not Provide Medical Advice
This Website is not intended and must not be interpreted as the rendering of medical or professional health care advice or services, or the practice of medicine or professional health care.
Copyrights, Trademarks and Other Proprietary Rights
The Services, any content on the website or included in the Services, and the infrastructure and software used to provide the Services are proprietary to Us, Our affiliates, agents, contractors, providers, and other content providers. By using the Services and accepting these terms: (a) Haven Health grants you a limited, personal, non transferable, nonexclusive, revocable license to use the Services pursuant to these terms of this Policy and to any additional terms and policies set forth by Haven Health; and (b) you agree not to reproduce, distribute, create derivative works from, publicly display, publicly perform, license, sell, or re-sell any content, software, products ,or services obtained from or through the Services without the express permission of Haven Health.
California Privacy Rights
We include this section to comply with the California Consumer Privacy Act of 2018 (“CCPA”). If You reside in the State of California, this section provides additional details about the Personal Information We collect about You, and Your rights under the CCPA. California law requires that we provide transparency about personal information We “sell,” which for the purposes of the CCPA broadly means scenarios in which We have shared personal information with partners in exchange for valuable consideration.Subject to certain limitations, and without limitation, the CCPA provides You the right to request:
Right to Know/Access. That We provide You access to details on the categories or specific pieces of Personal Information We collect and/or sell (including how We use and disclose this information, to whom We may sell it);
Right to Deletion. That We delete any of Your Personal Information;Right to Correct. That We correct inaccurate Personal Information we maintain about You.
Right to Opt-Out of Sales and Sharing. To opt out of any “sale” (i.e., disclosing or making available to a third party Personal Information in exchange for monetary or other valuable consideration) or “sharing” (i.e., disclosing or making available Personal Information to a third party for purposes of cross-contextual behavioral advertising) of Your Personal Information;
Right to Limit Use of Sensitive Personal Information. To limit the use of the Personal Information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services; and
Right to Non-Discrimination. To not be discriminated against for exercising any of the above rights.
If You would like to submit a request to exercise Your California privacy rights under the CCPA, please contact Us.
Indemnity
You agree to indemnify and hold harmless Haven Health, its contractors, service providers, vendors, and their owners, affiliates, officers, directors, managers, and employees from and against any claims, actions, demands, liabilities, and settlements, including, without limitation, reasonable legal and accounting fees and other expenses, that arise directly or indirectly out of or from (1) Your violation of this Policy, or (2) Your activities in connection with use of the Services.. You agree to cooperate as reasonably required in the defense of any such claim.
DISCLAIMER OF WARRANTIES; NO ENDORSEMENT OF THIRD PARTIESWE PROVIDE THE SERVICES TO YOU ON AN “AS-IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY LAW, HAVEN HEALTH DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, OPERABILITY, CONDITION, OR ACCURACY OF DATA. FURTHERMORE, WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR CODE. ANY MATERIAL OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY SUCH MATERIAL. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT.
WE DO NOT ENDORSE THIRD-PARTY PRODUCTS OR SERVICES. ANY REFERENCES TO SPECIFIC PRODUCTS OR SERVICES ON THE SERVICES DOES NOT CONSTITUTE OR IMPLY A RECOMMENDATION OR ENDORSEMENT OF SUCH PRODUCTS OR SERVICES BY HAVEN HEALTH UNLESS SPECIFICALLY STATED OTHERWISE.
LIMITATIONS OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HAVEN HEALTH WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SERVICES OR CONTENT OR ANY WEBSITE OR CONTENT LINKED FROM THE SERVICES, INCLUDING DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY APPLIES TO ALL CAUSES OF ACTION, WHETHER BASED IN CONTRACT, WARRANTY, TORT, OR ANY OTHER LEGAL THEORIES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Dispute Resolution
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
If a dispute arises between You and Haven Health We will do our best to resolve the dispute amicable and to mutual satisfaction. If You have concerns about the Services, You agree to first contact us at the contact information below to allow us to resolve the concern.
If We are unable to resolve Your concern and You wish to continue to pursue the dispute, then You agree to resolve it through final and binding arbitration subject to the terms of the Federal Arbitration Act, except if (i) the dispute qualifies for a small claims court claim, (ii) You and Haven Health bring a suit in court for a claim of infringement or misuse of intellectual property, or (iii) Your claim qualifies to be brought to a relevant government agency that may seek relief against us on your behalf.
Any arbitration between You and Us will be conducted by the American Arbitration Association in accordance with the AAA expedited procedures. The arbitrator will have the exclusive authority to resolve all disputes and will have the authority to grant whatever relief would be available in a court under law or in equity. The arbitrator’s decision will be binding on You and Haven Health, and may be entered as a judgment in any court of competent jurisdiction.
You agree that any disputes between You and Haven Health will be conducted on an individual basis, and You may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. If any court or arbitrator determines that the foregoing class action waiver is void or unenforceable or that the arbitration can proceed on a class basis, then Haven Health may determine not to arbitrate.
THIS DISPUTE RESOLUTION SECTION SURVIVES ANY TERMINATION OF YOUR ACCOUNT OR THE SERVICES.
Force Majeure
Haven Health shall be excused from performance under this Policy, to the extent it is prevented or delayed from performing, in whole or in part, as a result of an event or series of events caused by or resulting from: (a) weather conditions or other elements of nature or acts of God; (b) acts of war, acts of terrorism, insurrection, riots, civil disorders, or rebellion; (c) quarantines, pandemics, or embargoes; (d) labor strikes; (e) error or disruption to major computer hardware or networks or software failures; or (g) other causes beyond the reasonable control of Haven Health or its contractors.
Entire Agreement
If you have not signed a separate agreement with Haven Health (such as an in-person treatment patient consent), this Policy, including all documents incorporated herein by reference, state the entire agreement between You and Haven Health.
Contact Us
You may contact us in connection with this Policy at the following:
Haven Health
Email: legal@havenhealth.care
Attn: Michael Piscadlo
28-10 Jackson Ave. #32S
Long Island City, NY 11101